At SpeedyCarLights, we stand behind our premium automotive lighting products. If you’re not completely satisfied with your purchase of our high-performance LED lighting systems, we offer a straightforward returns and exchanges process for qualifying products.

Our Return Policy

We accept returns within 15 days of delivery for most products. To be eligible for a return:

  • Item must be unused, in original packaging, and in resalable condition
  • Original proof of purchase must be provided
  • Product must not show signs of installation or modification

Non-Returnable Items

Due to hygiene and technical specifications, the following products cannot be returned:

  • Opened or installed LED bulbs and fog lights
  • Custom-configured lighting systems
  • Plugs & converters that show signs of use
  • Products purchased more than 15 days ago

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our support team at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return/exchange (use our template below)
  3. Wait for approval – we’ll respond within 1 business day with return instructions
  4. Package your item securely in the original packaging
  5. Ship the item back to our Dallas facility (return shipping is at customer’s expense)
  6. Receive your refund or exchange item once we process your return

Return/Exchange Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear SpeedyCarLights Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Product Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Quantity: [Number of Items]

Reason for Return/Exchange:
[Please describe the reason – product defect, wrong item received, changed mind, etc.]

Preferred Resolution:
[Refund / Exchange for (specify product if exchanging)]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your returned item:

  • Refunds are processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for defective/wrong items)
  • You’ll receive email confirmation when your refund is processed

Exchange Process

For exchanges of the same value:

  • We’ll ship your replacement item once we receive your return
  • Expedited shipping options available at additional cost
  • For exchanges of higher value, you’ll need to pay the difference

Return Shipping Information

Ship your return to:

SpeedyCarLights Returns
736 Formula Lane
Dallas, TX 75207
United States

We recommend using a trackable shipping service and purchasing shipping insurance for high-value lighting products. SpeedyCarLights is not responsible for return items lost or damaged in transit.

Defective or Incorrect Items

If you received a defective product or wrong item, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement for these cases.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1 business day.

Thank you for choosing SpeedyCarLights for your automotive lighting upgrades!