FAQ

We specialize in high-performance LED lighting solutions for your vehicle, including:

• Headlights (Luxx-Series, Nova-Series, Pro-Series)
• LED tail lights (Luxx-Series, Nova-Series prismatic, Pro-Series)
• Dual-color LED fog lights (DoubleTap series)
• Replacement LED bulbs
• Plugs and converters
• Alpharex apparel

Our products are designed to fit a wide range of vehicles. Each product page includes compatibility information. If you’re unsure, please contact our lighting experts at [email protected] with your vehicle make, model, and year for specific recommendations.

Our lighting products stand out because:

• Engineered for maximum brightness and longevity
• Feature premium materials and construction
• Offer superior light distribution compared to standard bulbs
• Include advanced features like dual-color options (fog lights)
• Backed by our quality guarantee

We process orders lightning-fast! Most orders ship within 1-2 business days after payment confirmation. Unlike many automotive parts retailers who take 3-5 days just to process orders, we prioritize getting your lighting upgrades on their way to you as quickly as possible.

We offer two shipping methods to meet your needs:

• Standard Shipping ($12.95 flat rate): Fast & trackable via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

Pro Tip: Bundle multiple items to qualify for free shipping and create a complete lighting transformation!

Yes! We efficiently serve customers across North America, Europe, Australia, and beyond from our Dallas warehouse. However, we currently cannot ship to some Asian and remote regions due to logistical constraints.

You’ll receive actual tracking information as soon as your order leaves our facility – no “shipping soon” limbo! Standard shipping includes full tracking and insurance, while free shipping includes basic tracking.

We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.

No surprises here! The price you see at checkout is what you pay – no hidden customs or duty fees for most destinations.

Our best ongoing promotion is free shipping on orders over $50. For special promotions, sign up for our newsletter or follow us on social media.

We offer a 15-day return policy from the date of delivery if you need to make an exchange or return. Just contact our customer service team at [email protected] to initiate the process.

We carefully package every LED bulb, headlight assembly, and fog light to prevent damage during transit. If you receive a damaged item, please contact us immediately at [email protected] with photos of the damage and packaging, and we’ll make it right.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.

Our lighting experts are always happy to help! Email us at [email protected] for any questions about shipping to your location, product compatibility, or technical support.

No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future purchases.

Yes! Most products include installation instructions, and many have video guides available. If you need additional support, our team can provide guidance for your specific vehicle.